We chose Pure Painters because they offered a discount coupon through a discount club. We contacted the company to arrange the job of painting two bathrooms, one bedroom and a small corridor. Initially everything seemed in order. They accepted the work. As the date approached, they did not contact us to confirm our paint colours, the total cost and what time the painter(s) would arrive. We attempted to contact Pure Painters in order to confirm all of this, not once but four times. It was not until the last time that we received any response. The owner confirmed that a painter was scheduled for the NEXT DAY and requested that we email him the details regarding paint and contact information and that he would answer all of our questions then. He never responded. However, a painter did show up the next day, but we would have appreciated knowing what time to have expected him. The painter was a credit to the organization. He worked hard and did a good job. The owner called us two days after the job was complete, asking if we needed anything painted. He didn't even recognize that we were existing clients that had already tried to work with him. I told him that the job was complete, we were happy with the painter and his work, but that we were unhappy and frustrated with his level of communication. He told us that he found it frustrating to work with customers that would "call him 20 times looking for confirmation". He inferred that we harassed him by trying to tell him the colours we wanted, asking how much the job would cost in total and asking when would the painter arrive. Needless to say we were not impressed with the rudeness and poor level of customer service. Avoid Pure Painters!!!
- Approximate cost of services:
- $750.00
- What could this company do to improve their services?
- Find someone who is not rude to deal with customers. Be organized and courteous.
- Any advice to offer fellow homeowners facing a similar project?
- Avoid this company!
- Company Response
I will never forget this couple,
As you all know, I give back to our community by promoting our environmental awareness. At the time of this job I was in California restoring the worlds largest Mural with My eco buddy Wyland. Despite being told that I was not going to be reachable by phone during the day, this couple continued to call and get themselves worked up that I was unreachable. I would phone them every night and tell them "I am painting a giant concrete wall that faces the ocean. I don't get cellphone reception. Yes, we will be at your house at 8am and we have the colours. please email me!" What I didn't know was this couple for some reason was not talking to each other and the message was not reaching the other half and they would continue to call me... We showed up on time, We did the job to there satisfaction, they paid us for the work. I'm sure we all can agree that there are people out there that will never be happy no matter how hard we try. Pure Painters paints about 300 homes a year, and we rarely meet people like this... I give this couple a 0 out of 10
It doesn't just take us working at 100% to make a job a 10, you as the customer need to be on board too.
Dillon