Our experience with Bomanite was disappointing. I initially contacted Bomanite a year prior to the work being started and I was told they would complete the driveway in October 2017 but no work actually began until the following May 2018. Bomanite does not communicate with the customer about when they're going to come and what they're going to do. I had to call several times and the person who answered the phone never had any information about the project. They told us they would show up on a specific day during the week and did not show up on that day and neglected to call and inform/communicate. The finished product wasn't as good as I hoped it would be. There were some issues with an oil spill which we understand was our fault, however, there are footprints in the concrete where there should not be any. When we voiced our concerns, they said that is the way it looks when complete. We've looked at our driveway many times since and spoken to a few other people and they are clearly footprints from the workers on site that are now a part of our driveway. There is also an evident line that on the right side of our driveway that again, they claimed was a part of the pattern, yet it is not apparent on the other side. I would not recommend their service and we paid a lot of money for too much stress and aggravation. What we expect from a company is that they keep their word on completion date and we also expect excellent communication. We did no receive any of this.
- Approximate cost of services:
- $24,000.00
- Company Response
Shamira , we are so sorry to hear that you have had such an unpleasant experience with Bomanite . We have checked all our records and have not had one complaint from you therefore we were not notified in order to rectify the situation . We have been calling everyday for 3 weeks so we can access the project so you can be satisfied however you have not returned any of our calls . Bomanite is a seasonal company therefore we can normally not work between the months of November until April . Unfortunately due to Canadian winters we serviced your job as soon as we could. Also in our 26 years experience non of our employees have ever left footprints in the concrete . Stamped concrete is also supposed to give the impression of natural stone therefore you would never get exact symmetry . If you would like to further discuss issues I would be happy to help . Please give our office a call at 905-265-2500.