Matt in

Edit: I spoke to the manager who made things right. They sent someone out to look over the system and make sure everything was water-tight. I hired Boldt to open my pool, as we had recently bought the house and this was our first time opening the pool we had some questions and made it very clear that we needed the help. The team was helpful in answering SOME of our questions but for other they tried to sell us a separate service to have someone from the company come out and teach us about the pool. They left before the pool was even filled, instructing me on when I needed to open the skimmer pipe after having dumped some liquid chlorine in and removing the winter cover. I was a bit disappointed as I had been told to expect that the pool would be swimmable by that weekend, which it clearly wasn't going to be. The following weeks saw us buying tons of chemicals and cleaning the pool several times all while learning our way through from youTube videos. Once I finally had the pH under control and the water was clear I couldn't figure out why the chlorine levels wouldn't stabilize, we even went so far as to buy a floating chlorinator but I couldn't get the levels to show up on a test. Finally I went back to youTube to find that I should check the in-line chlorinator. What I thought I would find when I did was that whatever chlorine they may have put in would be used up, what I found instead was that they hadn't even removed the winterizing foam. At this point I felt that I had paid $300 to have someone come out, remove the cover, dump some chlorine in and flip the switch; they didn't even stick around long enough to open the skimmer themselves to make sure it had no problems. When I called Boldt to ask how we might reconcile this I was told that "they sometimes put that foam in to clean the chlorinator," and when I asked why, if this was the case I wasn't told to later remove it I was told that they "apologize for that." It's is worth noting that this 'cleaning foam,' thing is a complete fabrication as there is no way that what basically amounts to a pool noodle is going to clean anything. I am going to be taking me pool servicing needs elsewhere and I suggest you do the same.