NPB15 in Saint-Lazare

I have had an awful customer service experience with Structube. I wanted to avoid advertising it in a public forum but the extreme disorganization of this company has left me no other choice. I ordered the RICO office chair online from Structube with a scheduled delivery date of June 2. I received the chair and immediately noticed that the item was defective - the main two pieces did not fit together, it was if they had been assembled upside down. I immediately contacted Structube and was told I would have a follow-up soon. I did not hear back for 67 hours. When I did, via email, I was told to call the customer support line. I did so and was told I would receive a new chair on June 9. Nothing earlier due to slow processing times and limited delivery dates. When I received the new chair on June 9 it had the EXACT same problem. I again contacted Structube immediately. I was told I would have a follow up shortly. Again, i received a follow up around 70 hours later. I expressed my dissatisfaction. I was told that manufacturing defects like this never happen. The person I spoke with said she would look into a solution for me and follow-up shortly. I received an email about an hour later asking me to call in to schedule a return. I called, very confused at this point, asking what the solution would be. Each time I called, I would be put in the hands of a different rep who had no idea what was going on. This time, I was put on hold for ten minutes while the agent went to go ask around to see what could be done. The girl i had originally spoken with had left for the day. The technical department said it was impossible for the chair to be defective twice and i probably wasn't installing it properly. Wrong and wrong. I was told I could try another exchange and hope the chair was better or I could get a return with my money back. According to my agent there was no way I could get a chair that would be guaranteed to work with any kind of compensation for my troubles. After two weeks of living in a new place with no seating (especially troublesome as I work from home) I had had enough and asked for a return to be scheduled and a full refund. I also asked to speak with a manager or supervisor on multiple occasions. Each time I was told "I'm the person dealing with your account". I tried to reach anyone who might listen to my frustration and my complaint about this awful customer service to no avail. Now I am without a functioning chair and am stuck with this defective product until the company finally comes to pick it up. Do not purchase from Structube. You will receive defective products and then rip your hair out trying to sort out their mistakes. They genuinely don't care about your satisfaction or making things right.