DO NOT BUY FROM Structube! NO POST-SALES SERVICE!!! RUN IF YOU CAN!!
This is one of the worst furniture companies on this planet. I do not recommend this company to anyone. I purchased a HAMBURG acacia wood media stand. The unit is still under warranty as I am writing this review. Within three months after I received the unit, all the screws came loose in one of the doors. It was clearly a manufacture defect. I obtained the warranty email from the store. I emailed the company about the problem. Few days later, got a call from the store where I bought the unit. Basically, they wanted me to change the screws of the door. Pretty much telling to 'Screw you!!!" Shouldn't they at least send me some new screws or send someone to fix the problem?? Do not buy from Structube! The furniture looks good from far but the quality is extremely poor! There is also no after sales service. This woman bought this glass table from Structube and it exploded: http://www.cbc.ca/news/canada/manitoba/niverville-family-says-glass-table-exploded-in-their-home-1.3166495
- Approximate cost of services:
- $500.00
- Company Response
We're sorry to hear that you are having difficulties with your Hamburg media unit. We appreciate you taking the time to share your feedback with us. Your satisfaction is our priority and we want to ensure that you are satisfied with your Structube furniture. Please feel free to contact our team to let us know if we can assist you in any way with this matter.