Peace of Mind, Pleasant Experience and Best of Value
I recently replaced my whole heating & cooling system and relocated the furnace to accommodate my basement renovation. Homedepot/ Furnace King turned a stressful situation of mine into a very positive experience. I am so glad that I chose Homedepot/ Furnace King to work with.
Sandip presented his company through his dedication and proficiency. After his detailed initial quotation appointment, he continuously did follow-up with me, getting to know my budget, my future plan regarding the house, and my concerns.
I chose Sandip’s company for many good reasons:
1, Homedepot is the most reliable and reputed company for house projects; their carefully selected sub-contractor Furnace King is local to my area;
2, Homedepot provides 2-year no interest payment plan and helps to obtain energy saving rebate;
3, Homedepot carries a very reliable and reputed heating / cooling products line;
4, Homedepot provides me 10-year warranty for parts and labour and 24/7 emergency service;
5, Homedepot charges very reasonable price for all the work and service they provide;
Many people say Homedepot will be the most expensive to work with, which is not true, especially for the quality of work and service they provide. Sandip was very efficient and good at his work. He wrote a detailed contract and went through it with me. He helped me applied Homedepot card right after I signed up. He immediately arranged an energy consultant’s call and his contractor’s measurement appointment for the following day. He sent me text messages to remind me about the time of the appointments. He did follow-up after the appointments to make sure they went on schedule. Working with Sandip, you will have peace of mind - a dedicated and professional sale representative will honour his words; i.e., there won’t be unpredictable problems or surprising charges!
When I first talked to Mike, the technician from Furnace King, for the measurement, I was impressed. He was professional, polite and skilled. He attended my requirements of moving the furnace to a new location. He carefully measured, planned and communicated with me to address my needs and feedback. He suggested I call my renovation contractor to inform the new location he was going to put the furnace, and told me if there were any problems, I could let him know to discuss. Moreover, when Mike was checking the outdoors, he discovered that the gas metre and the intake air pipe of my tankless water heater (I had it installed by a private sector months ago) was too close and he said he would help me to modify it to a safe distance!
He made schedule to install the system for me a few days later and he showed up on the day. There was a snow storm at the previous night. He had his company call me in the morning that they would be 1 hour late. I did not mind and totally understand. I was very impressed by his professionalism and work ethics!
Unlike other times when I hired contractors to do my house projects, I did not need to monitor their work. I knew I could trust Mike. When he started his work, he communicated with me clearly his plan for the day and the day after.
I had heat at the end of the first day. Mike summarized his work for the day and told me the plan for the following day.
When Mike and his assistant Johnny finished work in the early afternoon of the second day, Mike showed me how to use the new thermostat, how to adjust the humidifier and provided me the information I need for emergency service. Moreover, he told me that because there would be renovation work in my basement, I should call the service number after the renovation, so their company would come and clean the furnace!
Due to the season and cold weather, the air conditioner unit will be installed in the spring. Mike made notes and told me his company would call me to have it done early in the May.
Sandip did follow-up when Mike finished the work. Working with this team, everything goes smoothly and pleasantly.
My son told me he felt the house was warmer after the new furnace was installed (I set the same temperature as before). My renovation contractor came and highly praised that Mike did a great job on installing the furnace.
I’m very satisfied about the whole process. Worry-free, and best value are Sandip, and Mike can offer you! As a home owner, who has worked with many contractors on house projects for so many years, I highly recommend Homedepot/Furnace King and will definitely work with them again in the future!
