Ralph in Kitchener

I have lived close to Hammond's Wabanaki location for 27 years and have used them many times over the years for all my big and small plumbing issues. Their customer service is second to none. When I go into the show room to ask about any DIY project they always have time for some friendly advice. On several occasions I have needed a small part to complete a project and they have given me the item at no charge. Once I was looking for a replacement shower head hose and went to the big box retailer where it was purchased. The retailer was going to special order the hose for me and charge me for it and said I would have to wait several weeks for delivery. I decided to check with Hammond even though the hose wasn't purchased there. Hammond staff informed me that there was a manufacturer's warranty on the hose and replaced it for me free of charge - although I did buy them a box of donuts for their trouble. Today's minor issue was a leaky tap in my basement. I removed the tap and brought it into Hammond to see if it could be salvaged by replacing the washers. After inspecting the tap they gave me an honest assessment of it's corroded condition and advised me to get a new tap. For a couple of bucks more than the replacement washers and screws would have cost me, I bought the new tap. I installed it in minutes once I got home and the leak problem was resolved. As always Hammond solved my problem at a reasonable price and made the entire project easier for me.

We called several local roofers to get quotes on our roof which was badly in need of new shingles. Some companies did not call us back and of those that did The Roofman provided the most professional written quote. Dave took the time to explain all aspects of the quote, Several family members have used The Roofman in the past and they were pleased with their work. It has been a very rainy year which delayed the installation date somewhat, but they waited for a favourable weather forecast to start the job. A large crew showed up on the day of the installation and they did a great job including protecting the surrounding landscaping and cleaning up after the work was completed. Dave followed up a couple of days later to make sure everything was done to my satisfaction. Overall it was a very positive experience.