Staff selected and sold us a "plus" chemical when a "minus" was needed. Their "mistake" was noticed before any chemicals were used, but when we returned they would not exchange for the correct product. I was told Company Policy...no returns on chemicals...or making good on their mistakes either. Pretty short sighted given what we spend there each year. Lets see if they make it right.
- Approximate cost of services:
- $15.00
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- Company Response
Hello Kelly. We are very sorry to hear of your recent customer experience. If you wouldn't mind emailing me directly at customercare@mermaidpools.com. We take every complaint seriously and take action on every one. I will look into this right away and I apologize again for your experience.