I will never order from Structube again, and I recommend that you don't either.
I ordered two night stands in November 2016 from Structube.com. First, they were supposed to ship in February, but the delivery company lost the shipment. Then, after dealing with many, many unhelpful Structube costumer service reps, I was promised I would have my order by May. I just got it today, in July, a full 7 months and dozens of phone calls and emails after I ordered it. And what did I get for all of that waiting? Low quality, overpriced furniture. The two night stands had obviously been previously returned (I can't blame the last owner), as the packaging was in shambles. The stands themselves were already scuffed and dinged. The wood is already seperating at the seams on the corners. The pilot holes for the metal hardware are so misaligned that I can't get one of the screws in. The sliding rails on the drawers are already rusty and almost impossible to open. In the end, I can't help but laugh that I spent so, so much of my time and money to get these night stands. I should've just gone to Ikea. All I can say for now is that you won't fool me twice, Structube.
- Approximate cost of services:
- $507.00
- Company Response
Hi Nate, thank you for taking the time to share your feedback, your comments are extremely important to us and we want to ensure that our customers are satisfied with their purchase. Although we do our best to reduce transit times, we do occasionally incur unexpected and lengthy delays. A member of our team will contact you shortly with the hopes of resolving this issue for you. Please do not hesitate to contact us should we be able to assist you in any way!