Lori-Lynn in

I had to send 2 follow up messages within 2 weeks for someone to confirm they "could" seal a concrete job that was done last year by Absolute. Was promised a call to confirm a date the work would be done. Did not get that call. Followed up again. Got a date set up but was promised someone would get back to me closer to the date to confirm it was still a go. I followed up again to confirm the date was still a go. Was promised someone would get back to me with a time on that date. Had to follow up on that as well. Was told someone would be at our house for 4pm on Sunday, July 15th. We got up early, cleared 400 lbs of patio stones off (used to hold down our umbrella) moved a very heavy BBQ, loads of furniture, cut the grass, pressure washed the concrete pad and waited for Absolute to show up. I sent a text at 3:40 asking if 4 was still good. At 5 pm I was told someone was on the way but picking up supplies. At 6pm I get a text asking for my address. At 7pm still no show and it started to rain. I sent a text advising to send the guys back to Burlington. Get a text back to say the guys were in Brantford. I received no call, no apology and no one showed up (if they were indeed in Brantford someone should have stopped by to apologize) and no apology. My husband and I will never deal with this company again. If you are willing to CONSTANTLY follow up with someone then go ahead and take a chance. If you are looking for good customer service, reliability, and honesty then keep looking for another contractor.

Found Absolute Exterior Pros on Home Stars. Highly recommend this company for any concrete work you may need. We chose stamped concrete for our project but they also specialize in aggregate, and regular concrete. The boys that worked on our backyard were amazing, and very accommodating. Don't hesitate. Give them a call for a free quote.