I'm sorry but the reviews posted for Charlie and Caroline must have been done by family and friends because they did a terrible job on our home. I found Charlie and Caroline through this same site because of the reviews they received and we are deeply dissatisfied with their both the quality of their work and their customer service. We planned to do complete renovations on our home back in 2009 and we called Caroline back in October 2009 to do 3 bathroom renovations to start and to date, they still have not yet finished. They rescheduled many many appointments and were always late or cancelled last minute while we sat at home during weekdays waiting for Caroline or Charlie and his crew to arrive. It took months to order our materials and even longer for someone to come and do the work. It took well over a year to finish the bulk of the work and we are embarassed with the results. After the last payment was received, they never came back and to date: - the painting is incomplete, only one sloppy coat was done - the main floor bathroom mirror was neither purchased or hung - towel bars and toilet paper holders were either loosely installed or are still sitting on the floor waiting to be installed - bathroom sconces are still hanging loosely Not only did they waste over a year of our time but it will be now costing us more to re-do our bathrooms. Please feel free to contact me if you have further questions or would like to see the terrible job they did on our bathrooms. We wouldn't want anyone else going through the same misfortune.
- Approximate cost of services:
- $30,000.00
- Company Response
In response to Sid's review, we feel it necessary to give our side of this story, as we feel his comments completely untrue and inaccurate.
The project did, as Sid states, have many delays, however, not because of lack of organization or mis-scheduling of our crew's time.
In an effort avoid inconveniences to the client and his family, we took time at the beginning of the project, prior to demolition, to ensure all the materials requiring lengthly leadtimes ie specialty stones and vanities coming from out of country, were ordered and delivered. We are not denying this didn't take some time, however, this was clearly conveyed to the client, and approved by him.As the project progressed, interim payments were required, as outlined in our contract with the client. Sid’s continual failure to make these payments on time delayed the project, despite many attempts to contact the client who traveled out of country for several weeks at a time, without notice to our team.
In response to his assaulting our quality of work, we encourage you to take a look at our photo gallery to the photos marked “Sid’s Project”. You can easily see that the esthetic of his chosen stone is much different than our typical selections, however, the quality of the tiling and installation is there, as always with our work.
As a company, we take pride in our customer service, our honesty and our ability to help our clients make wise design choices that suite their home and family’s needs. Our previous reviews from our past clients are a true reflection of our quality of workmanship and our customer service.