Karen in Mississauga

We needed to purchase appliances for a condo we were renovating and friends recommended Caplan's. We liked the fact that Caplan's is a family run business so we decided to check it out. We had read some online reviews before our visit and salesman Matt Hebert was mentioned a number of times. We asked for him when we went to the showroom. Matt was knowledgeable, professional and not at all pushy. We could tell right away that he knew his product lines well. He answered all of our questions, made suggestions and helped us choose all of our appliances in a timely manner. We had been to a few other appliance stores and I came away from those visits very stressed and over whelmed. I was not the least bit stressed during the time we spent with Matt. He went above and beyond during this whole process explaining things and making recommendations. He made communicating with us a priority quickly responding by phone and e-mail. He even gave us call backs on on his days off... We couldn't give Caplan's a definite delivery date so the fact that they could hold the appliances for us until we were ready for them was very helpful. We had a very positive experience and would have no problem recommending Caplan's and especially Matt to family and friends.