Aaron in Ottawa

We had a rain water flood through a window into our basement, that lead to the discovery of a major clogging issue in the main drain and kitchen sink stack of our 60 year old home. We called integrity plumbing based on a recommendation and honestly could not be happier. Paul came over to our house quickly and was able to identify the problem. He coordinated with a set of other plumbing professionals required to flush the line and worked diligently to solve the issue as the extent of the damage to the pipe became apparent, and the scope of work greatly increased. The work has ballooned to a full plumbing reno in the basement, requiring concrete removal and brand new pvc plumbing (no more cast iron...) the length of our basement. Paul's advice through this very stressful time was appropriate and appreciated. His attention to detail and knowledge of the required changes to our plumbing to meet code and best practices was extensive. When we called Integrity Plumbing, we could not use our kitchen sink, washing machine or wash clothing. He understood that this was not acceptable, and worked very hard to find us some interim solutions as we plan for a much larger reno. Throughout this process, he really tried to ensure we could get back to a normal life and understood how important that was. In short, he is responsive, knowledgeable, diligent and priced fairly and we will trust him again when we undertake the major repair to our basement plumbing.