Diane in Toronto

Fully Completely cleaned my chesterfield, 2 chairs, and 5 carpets. The furniture seems to have been cleaned adequately however 3 of the rugs were returned in what appears to be significant shrinkage, one rug is fine ....the large carpet was delivered in a closed and tied shut, plastic bag where it lay in my entrance for 8 hours...wet! I returned home to a foul smelling wet carpet... on The Saturday of the Thanksgiving weekend! a message had been relayed to my neighbor that " the carpet needs to be thrown in the garbage as they weren't able to remove the animal smell". The carpet has been salvaged with no thanks to Fully Completely...absolutely deplorable service! They took 75.00 off the cost of a 700.70 dollar payment. Terrible terrible company!