Reviews

0/10

Horrible customer service!! Promised delivery for mid to end of July only received my doors end of November. But they still couldn’t get it right and I’m still waiting for my trim. Being told it will be installled mid January. I have family coming for the holidays and my job is unfinished. No one answers your calls or responds to your emails for any update. Do yourself a favour and STAY AWAY from this company.

Approximate cost of services:
$12,000.00
1 of 3 people found this review helpful.
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Company Response

Hi there, we apologize for the delays and any errors we may have made along the way. We are fully committed to completing this project to your satisfaction and will do so at the earliest available time. Thank you for your patience as we work to come to a resolution.

10/10

Esho and Robbin service my sprinklers every year and if I need any call for changes to the system these gentlemen make time and come out if their way to service our place. Thanks Esho and Robbin best of luck with your business. Isabel Etobicoke

Approximate cost of services:
$250.00
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Company Response

Thank you so much for the amazing review and complements . We are so glad to hear that you are happy with our customer service . Always feel free to call us if you ever need any help from us. Thanks again really appreciated it was our pleasure to come and service your system.

0/10

Placed an order then realized the person I gave the Oder too had put through the wrong size of container. I checked the email confirmation as soon as it was sent and when I saw the error I sent an email to them advising of the error I then followed up with a phone call. The person that answered told me he couldn’t do anything since he wasn’t the one that took the order but that he would leave a message for the lady that took the message to call me back as soon as she got off the phone. Well... no call back, no email response till a few days later telling me that my order had been shipped and it was too late to change the order. So not buying from them any more. Lots of other business’ out there that want my order.

Approximate cost of services:
$74.88
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Company Response

Hello, My name is Katie, Customer Service Manager here at Pool Supplies Canada. I am sorry to hear about your poor experience. I would like to make things right, can you please contact me directly at kbraithwaite@poolsuppliescanada.ca. I look forward to hearing from you.