We purchased a Napoleon HDX40 Fireplace. When we unpacked the unit we noticed that there is a large scratch on the inside of the glass. We contacted Napoleon two months ago about warranty for the glass and have messaged them several times since. Napoleon will not respond. We have a Brand New $3500 fireplace that looks like crap and they do not care. Very poor customer service from Napoleon!!!
- Approximate cost of services:
- $3,500.00
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