Shaun in Toronto

In summer 2019 I hired Wow to paint the front of my home. The crew overall did a great job (prior review describes the experience). However, in 2020 I realized that a mistake had been made an a soffit wasn't painted (picture attached). I understand mistakes can be made, particularly when the crew is rushing to finish the job in one day. The mistake by the crew isn't the issue, the issue is the completely unacceptable follow up by Wow and lack of professionalism is addressing this issue. In November 2020 I contacted Wow to indicate that the job was not finished and that I would like to arrange a time for it to be completed. Since that time I have sent a dozen plus emails, left phone messages, and sent whatsap messages without having this issue resolved. I have been redirected to service issue phone numbers, been promised calls back, however I have yet to speak to a living person and have not had the painting job completed (it's now July 2021, 9 months after I first contacted Wow). It's been an incredibly disappointing experience. I don't fault the original crew because I realize mistakes can happen, but I absolutely fault Wow for their follow up customer service and follow up which has been essentially non-existent. In an industry where there are many other painting options, I would not recommend Wow to others. Wow - if you review your reviews, I would sincerely appreciate you getting in touch with me. Please feel free to respond to one of my dozen plus emails or phone messages. Thanks.

Olimpiu did great work on this job. The quality of his work was excellent and he was extremely professional, timely, clean, and went out of his way on several occasions at no additional cost (for example made trips to stores to get additional supplies when what we originally purchased was not correct). Highly recommended.

Update to the review below - unfortunately, I need to revise the review below. While the review below is accurate, several months after the job was ended, I realized that an entire section of the soffit (area under roof overhang) was missed. Picture is attached. In November 2020 I contacted Wow to indicate that the job was not finished and that I would like to arrange a time for it to be completed. Since that time I have sent a dozen plus emails, left phone messages, and sent whatsap messages without having this issue resolved. I have been redirected to service issue phone numbers, been promised calls back, however I have yet to speak to a living person and have not had the painting job completed (it's now July 2021, 9 months after I first contacted Wow). It's been an incredibly disappointing and time consuming experience. I don't fault the original crew because I realize mistakes can happen, but I absolutely fault Wow for their follow up customer service and follow up which has been essentially non-existent. Unfortunately I would no longer recommend Wow to others. What was a initially a good experience has been completely ruined. Wow - if you review your reviews, I would sincerely appreciate you getting in touch with me. Please feel free to respond to one of my dozen plus emails or phone messages. Thanks. The entire team at Wow was fantastic. From the in-person home visits to get a fair and accurate quote to the work itself, everything was top notch. It was a very long day for the team but the team did in fact finish in one day. Sharlene, Roberto, and Thiago arrived exactly on time, did a quality job, were happy and pleasant even when there were little unexpected bumps in the road, and cleaned up perfectly. Very happy and would recommend to anyone looking for exterior home painting.