Maureen in Pickering

Dylan claims to be working for Mr. Yard Care and took payment from me $100 per month for snow removal services for the upcoming Winter season. He came by and gave a long speech about being a self starter and honest with his clients etc. He told me he does not use printed contracts and would email me a copy that night. He said this way we have a paper trail. He talks a good talk but buyer beware. That was weeks ago. He has since stopped responding to my message requests and I am out of the first payment of $100. I am very upset and I hope this review will help others to not make the same mistake I did by trusting him.

My furnace stopped working yesterday before the onset of a huge winter storm. I tried calling many heating companies and I either received no response to my voicemails or was told they couldn't come out in the storm. I swear by homestars so decided to check the site and found Spring Home. When I called, Sheryl was not only empathetic but also thorough in ensuring I got the earliest appointment and provided me with details on the technician, estimated time of arrival and even called me before to confirm the appointment. Kevin (technician) was the consummate professional. He was educated on the issue, courteous and efficient - all qualities I hold in high regard as a consumer. He fixed my furnace, provided a detailed invoice for my records and even gave me a synopsis on next steps in maintenance. The weather was brutal and driving conditions were worse but Kevin came out from Markham to Pickering regardless. Just when I thought the service could not be topped, Sheryl called me to follow up on the service experience and to ensure I was a satisfied customer. I have very high standards when it comes to service and do not rate the experience highly very often because most times it's not or at the most mediocre. In this case I can sum up my experience with Spring Home in one word...EXCEPTIONAL! Thank you very much and I will be certain to recommend your company to my friends and family. Sincerely, Maureen

I am a new home owner and was in dire need of a lawn care service to help me clean up both my back and front lawns. I called numerous services but my call was either not returned or even after an initial assessment there was no follow through on providing the service. I found Home Stars online and contacted Ken Kukay at CopperRidge. He was a homeowner's dream come true. He was prompt to respond and honoured his commitment to scheduled times to assess and ultimately clear my lawn. There is no access to the backyard as it's a freehold townhouse so the equipment had to be brought through the house. Ken was very careful to not scratch my hardwood floors or leave debris. After he was done (mowing, trimming, raking and leaf blowing,) he bagged up all the clippings moved it to my garage for ease in putting out for recycling. He even gave me tips for future maintenance. I work in PR for a Fortune 500 company that holds the customer experience in high regard. I can truly say Ken not only met but exceeded my expectations. I would highly recommend him to anyone for an excellent end to end experience. Thank you Ken. I look forward to using your services again in the future.