I paid for snow removal for the 2022-2023 season. Worst mistake I ever made. Sheldon was very responsive when I was inquiring about the service. Unfortunately, that completely changed after I had paid. It's been a fairly mild season so far with very few snowfalls. The very first snowfall (Jan 25, 2023) was a fair sized one. They didn't show up even though the contract calls for service within 6 hours of snowfall and continuous services every 6 to 12 hours. After 3 days, the snow still wasn't removed and I needed to hire someone else to do it so that I could get out of my driveway. Within that span, I tried to contact them numerous times by phone [which they don't answer and voicemail is full], SMS text and email. After a week, still no response. Since it was fairly clear that they are not going to be reliable, I asked for a refund as they're clearly in breach of the contract but again no response as of yet. Based on the google reviews, it sounds like this is common practice for this company. Do yourself a favour and look elsewhere for snow removal. I wish I had read the google reviews more closely as their 4.0+ google rating is deceiving.
- Approximate cost of services:
- $768.00