Caitlin in Toronto

I'm very happy with the service and am recommending them to any friends that need to move in the future. I had two moves in the span of about a week and a half. The first was from storage to apartment, the second was moving out of the apartment back to the storage due to a family emergency. Simon was very personable and really great in making sure pricing was thoroughly explained and transparent, and the times worked for me. The first move I booked a few days in advance, the second move I needed asap in order for my landlord to agree to cancelling the lease and returning my money. Simon was understanding and able to arrange for a next day move. Such a relief! Both times the movers got in a little early and started immediately. There was no dawdling, they worked fast and efficiently. A big thing was pricing too. I was only moving like 10 boxes, and a couple pieces of furniture within Toronto. Everything was packed and ready. A lot of other companies asked minimal questions and had a 2 to 3 hour minimum charge. Their quotes were 300-500$ which was not feasible or reasonable to me. "Your Friend with A Cube Van" had much more reasonable pricing for my situation and no hidden fees.

I'm extremely upset about my experience. I'm moving into a new apartment that needed a thorough detail clean. Paid just under 275$ to do my small 1 bed/1 bath. First off what they did well: sinks and tubs were scrubbed out, and inside of fridge was really well cleaned. What they didn't do well (or I should say didn't do at all: The door frames, baseboards & window frame/tracks weren't touched, light fixtures were dusty with cobwebs, the walls and floor around the stove and fridge were given a quick vacuum only and were left dirty, the space behind the laundry was completely ignored (despite telling me they cleaned it), the top of the blinds were still dusty. They seemed genuinely confused that I was asking for these to be done. These tasks were the reason I had specifically hired cleaners, they were the problem areas I had trouble with when I did my initial clean the day before. The two women were only here for just over 2.5 hours (850-1130). I Scheduled it to be done before I moved my stuff over so it would be a smooth transition. I had a set moving schedule: the clean was scheduled for 830am, I had movers bringing my stuff at 230pm, and would paint the unit the next day. I contacted the company about the disappointing job when I got back to the unit with the movers. They were apologetic and wanted to send someone that evening to clean, so the ladies came back at 4pm and I had to explain in more detail. Again they seemed unsure. And now it's going to be more difficult because all of my boxed up belongings and furniture are in the way. Came back after the second clean and again disappointed. Light fixtures are still dusty and need to be wiped, behind laundry was given a quick spot vacuum only, they wiped some of behind the fridge but there are still a couple cobwebs, my bedroom window's track still needs vacuuming, top of the living room window sill still has cobwebs, etc. Do I need to be at the apartment the whole time to tell them what needs to be done? I'm so upset and wish I went with a different company. I'm now going to have to go out and buy a bunch of cleaning supplies and pretty much go over the place myself again. I think that if you need your home more than a weekly 'tidy up' or 'basic clean' go elsewhere or you're wasting your money. Edit: I ended up spending the evening do the cleaning. I can say even more was missed than initially though. I think they only cleaned along sight lines and only used warm water. There's No other explanation.