Greg I've been trying to contact you during the past few weeks. None of our calls have been answered. We've also spoken to your wife. She said she sent you a txt about our front steps and that in fact she had looked at the steps. Your employee George said that they were not constructed properly in the first place, and to fix the problem he wanted an extra $350, all in cash. Update: Gregg came by personally and fixed the steps. I appreciate your help Gregg! thanks, Nick P.S. In response to your reply Gregg, I'd like to say that I expected the steps to last past three years without needing repairs. Anyhow, your wife did speak to me about the rating. So I'll make a change if that'll make her happy.
- Approximate cost of services:
- $3,500.00
- Company Response
Nick
What you fail to say in your review is that the warrantee on your job is 3 years past due and your wife asked me to send someone over to give you a price to fix it. So I did, you were not happy with the price so I fixed for you at my cost of $250.00,(I did not make any money) and George told you that you needed a third step but as you can see two steps was enough there for it was constructed properly in the first place. In light of these facts don't you think you should change the rating.
Gregg