Over 2 weeks and 18 exchanged emails (12 by me) and still no service
Signed up so my laneway would be cleared while I'm away on business. Paid in less than 24 hours since first communication. Communication by the company is relatively prompt (typically <24 hours), the problem is that nothing ever happens. No markers have been placed, and of course no service is delivered. After two weeks of waiting I have sent a request for the refund. A very frustrating experience. Stevan Follow Up: The company's response seems reasonable and I just wish they informed me at the time of the sign up they were not accepting any new clients and that would have saved all of us a lot of time. Although the response stated that the full refund would be provided, today I received less than 40% of my payment. This could be chalked up to the human error, so I'm waiting to see the response to the email I just sent. Follow Up 2: It took a couple of emails, but the company did send me a follow up cheque that fully refunded my initial payment.
- Approximate cost of services:
- $200.00
- Company Response
We apologize for your frustration and it's of course understandable. Since the many storms in the last 2 weeks or so many 'last minute' or 'late' signups could not possibly be 'staked' quickly enough to c;ear as we were busy clearing longstanding clients. We stopped accepting customers 2 weeks ago for this reason. A full refund of course will be quickly supplied.
It's suggested clients sign up by November 1st in the future to avoid problems and frustrations like this.
Many thanks
The Metro Team