December 24 we noticed our 11 year old Kenmore washer making an odd noise at the end of the cycle, and when opened, the drum was filled with rubbery-smelling smoke. We left it over the holidays and called Max Appliance Repair early in the new year. Evgen came on January 3 at 8:00pm, which was the 11th hour of work for him that day! Like a trouper, he looked at every way possible to find the problem, identified that a part or parts was between the drum and the housing, and spent 3 hours working to clear it without the massive job of removing the drum and motor. In the end, the obstruction was part of the rubber collar that connects the drum to the front and the issue could not be fixed. I was fully satisfied that he and I had tried everything possible, and he even did a few things I thought impossible. The fact that the problem could not be resolved had nothing to do with his skill or effort.
- Approximate cost of services:
- $250.00
- Company Response
We are extremely happy to hear that our technician was able to deliver our company’s promise. Thank you very much to taking time to write about his good work.