Pickles in Ottawa

I've had this company for a few years. The first few were great. I loved their emails and notifications of exactly when they were coming. However, last year I was missed about 70% the time. They just didn't show up or respond. Since I am out of town for work often, I needed a company that contacts me. This year I was promised they had less customers and more tractors so the service would be 100% reliable. Each storm they should come 2-3 times. They've only been twice. I've emailed and phoned and left voicemails. I haven't received a single reply. They have been here in 3 weeks. This morning I was unable to get out of my driveway to go work. I live on a main road so they promised in their email by 7am. It's now almost 11 and there is still no sign. I signed up early, my cheque was cashed, the stakes were up early. I am at an utter loss as to what to say. There is just no service. They just don't come. They have never replied to a single email or contacted me in any way when I've been missed. Then you receive their emails of their excellent service. Most people don't have this service because they are lazy. They have health issues, family issues, work early/late, travel for work...so this is a vital service to them and be stranded in your driveway when you pay $300 plus tax for two clearings of minimal amounts is ridiculous when you don't see them for the larger amounts. I grew up in the country and certainly understand that tractors sometime break, and a driveway might get missed. I certainly emphathize with the drivers. However, I put the responsibility 100% on the owner and possibly managers. If someone is missed, would Management not call the next time to make sure they weren't missed and happy with the service??? And just for management's information, my vehicle is always in the garage and the outside light is always on to make it as easy as possible for the driver. Managers should personally do any missed driveways.