Mark in San Francisco

When I called Complete Locks to provide us with a quote for a security upgrade Tim, the owner, came within the hour. However, the installation on Dec 13 was improperly done and he has missed 4 appointments over the last month to complete the installation (the week after, then 3 jan, 9th Jan, 13th jan). The excuses are many and varied: bad weather, another job, a supplier delay, car problems etc. etc. The last broken promise was to call or text on 19 Jan, more than 5 weeks after the original quote had said ““Complete in full on Dec 13.” Specifically, I was charged $3,600 to install 3 security lights, change the locks, install bars on the basement windows, and install grills on the back door. Only the basement bars were correctly installed. On the day of the installation Tim arrived late, at 12, and then immediately left to meet a supplier. He left a colleague to start the work. However, I was charged nearly $2000 in labor including taxes (16 hours at $80/hr). As he left just after 6, he said he lived close by and promised to return the following week but he hasn’t dropped by once to address any of the problems inside or outside the house. Here are the problems: — the lights do not work. Even when the company tested them they activated whenever someone walked or drove past the house. They knew this problem at the time, and by leaving in a hurry—the police urgently needed their assistance they told me—avoided addressing it before they were paid in full. They then shut the lights down to recharge. In fact, the lights I was charged $160+tax for are actually very cheap ones, if my google search is correct. Crucially, they don’t have a sensitivity indicator nor a way to direct the sensor and for that reason are not recommended when facing a road because the batteries drain very quickly. — The back bars do not cover the whole window. The company promised to replace them, but has not. — The front lock combines a stainless steel door mechanism and a bronze inset in the door. It doesn’t match. I was promised that this would be rectified, but it has not. I could go on and on about broken promises, but I have already wasted a lot of time phoning, texting, and rejigging my schedule only to find that the company lets me down. The bottom line is that once the firm took my money it has not returned once to address the ongoing problems.