Luc in Cumberland

Although the final install looks good the final dealings with the firms owner brings to light how not to treat your clients. The fence is on a shared property line and during erection Bytown approached my neighbour about changes but did not take time to review these with me. I received the bill on a Monday in the mailbox. Reviewed it and the work on the weekend and noted the added costs. Called up the salesman and asked why these added costs. He did not know but would reach out to the owner. At that time I happened to check my online credit card statement to find that bytown had deducted the payment on my credit card 2 days after dropping off the invoice ( terms 30 days to pay) without my consent. As to the added costs although they are not much it turns out I was charged for pumping water out of the auger holes as it rained the previous night. After further back and forth I was told that it took a few hours as their equipment broke and they had to buy a new pump. Basically they were charging us for the cost to replace the pump. In the end the owner did not offer anything or provide anything positive to say. More like I got your money not really worried about my reputation. Thus if you chose to use their services do not pay with a credit card. Do it by check. Be vigilant to nickel and diving tactics to increase the overall cost.