Darlene in Barrie

I returned from a vacation on Jan 2 2018 to find my home with no heat. As an existing Reliance Yanch customer, I called Reliance to service my furnace. They had someone out the next night. Tom was very pleasant, and professional. Tom condemned my furnace and wrote it up that it needed replacing within 30 days. He fired up the furnace. But it quit before long. Might I add that this was the coldest week of the season, I had no heat and feared frozen pipes. Tom arranged to have Kris come out 3 days later on Saturday Jan 6, 2018. Kris also seemed very pleasant. I asked him about the Reliance ad for next day furnace, and he informed me that was for air conditioners only. I did not question him at the time, and signed a contract to have a new furnace installed. Earliest date Tuesday January 9, 2018. That day I heard the ad again, and called and emailed Kris, who did not reply. I reached him on his cell on Monday, and he said he would look into it and get back to me. I have called customer service 3 times, spoke to resolutions. All of whom confirmed the ad that you get a new furnace next day or they pay $500. All of them were sending an email to Kris the salesman, and his supervisor Andrew. I have not heard back from anyone. They got my money. Installed the furnace, but have not so much as responded to any of my emails or a call. I have asked that someone call me to discuss, and was assured several times that they would. This is horrible customer service. Clearly they have my money and do not care at all about customer satisfaction. I am not sure of my next step yet, however if I am not reimbursed $500. Or at the very least called with a very good reason for this horrible service and false advertising, I will pursue this issue further. A very disappointed customer.