End Product Beautiful but the Process was Terrible
My husband and I chose a Pacesetter home as the fit of the floor plan and the responsiveness of our sales person was impeccable. In the 12 months it took to build our house though, we had 3 different sales people (the first left for a competitor, the second lasted a few weeks, and the last didn't take the time to familiarize themselves with out file). In fact, two weeks before our possession date I received a frantic call alerting me that Trail had just sent an amended invoice and they had no record of our appliances being included in our mortgage? Instead it was a price adjustment....why not check before stressing your client? The silver lining in it all was our Foreman, Kyle; which at first made us nervous as we had been working with one other Foreman Jamie.....the turnover was very frustrating for us. The positive we learned was having a fresh set of eyes on our home. Our 'team' Foremen were highly knowledgeable and delivered a beautiful home.
- Approximate cost of services:
- $625,000.00
- Company Response
Hi skennett,
We appreciate the detailed feedback you've provided us. We know it can be frustrating to have your file turned over to multiple people throughout the process. We are currently working on ways to limit situations like these as much as possible. I'm glad that Kyle was able to provide you all the support you needed!