Westborian in Nepean

This is our first year with Metro , and they were recommended by a neighbour. I’ll start with the positive. Our service person showed up every time it snowed and always came back around to clear the mountain the city left at the end of our driveway, which is HUGE because we live at an intersection. This in itself would be enough for me to rebook with them. I don’t mind that they wait until the snow has stopped to clear the driveway... with the costs of operating a business, it makes perfect sense to me. Our negative experience hasn’t been the actual snow removal but rather the communication with the company. We had one issue that we had to communicate and though they replied, it wasn’t in a manner a company should communicate. We were notified by email last night that all contracts on our street would be cancelled because they city won’t allow them to use city property to put the snow!? They offered some reimbursement, but really?? We called our MP and he said he’d look into it. Did they even try to find a solution for their clients? Overall, I can’t complain about Metro’s snow removal service which is why I give them an 8. We don’t always get to deal with people who behave the way we do or we would like, but when it comes down to it, they did their job and quite well.