Vince arrived promptly after my initial call and was very courteous and professional. He clearly explained what he thought the root of the problem might be, described the steps he would take to identify and fix the problem, and further escalating action that might be required. He was also transparent about the costs that would be involved. I should also mention that this was a late night emergency and that I appreciated the quick response and resolution. Once the problem was resolved, Vince told me what to do to prevent further issues, and how I might first try to address them before calling for assistance. He provided an itemized receipt and provided me with contact info should anything happen with the drain he fixed. I really appreciated his assistance and the professional way in which he carried out his work ( also wore plastic booties in the house)!