Arman in Richmond hill

I signed a contract with the sales person Scott, last week of June for interlocking my backyard patio and one side of the house plus retaining wall around a flower box. He told me that the interlocking job will take only three days from the day they start the work. I gave him the design and all the details and measurements. We agreed on the price and I gave him 10% down payment cheque (which was cashed three days later). He said they'd start in two to three weeks but I asked him to call me a few days before they are scheduled to start the job and he agreed. The crew showed up two weeks later (this is fine because he had already told me that) but I got no prior call! They called me when they were at the house saying that they are there! It's still fine, they started the work on Friday afternoon and they did a very good and fast job I might add to dig the backyard and put down the gravel and pack it. They took all the dirt and cleaned the driveway and the street, but left all the concrete slabs that they removed from the old patio on the lawn in backyard. The salbs have already ruined most of my lawn (sitting there for 11 days). Also they were supposed to dig out a tree stump thay is right under the interlocking area but never did because they didn't have proper tools! I was hoping they'd come back the following Monday to clean up and continue the work since Scott told me three days work! but they were no show. I called the sales rep the next Monday afternoon to inform him about what happened but I kept getting his voice mail. After a few more calls and voice mails I finally called the main office number on Tuesday and talked to the receptionist . She told me that Scott does not work for them any longer!! I explained to her what happened and asked her to tell me when the crew is coming back to clean up and finish the job but she said that she wouldn't know and all she can do is to pass my concern to the owner and she can only do that every Friday! She has no way of contacting anyone during the week. I asked her to give me the owner's number but she refused because she has been instructed not to give anyones number to clients. So I waited till Friday passed and called her back again today (Tuesday July 19 2011), she said the samething again, she doesn't know when they are coming back but she passed my message to them! I have made many calls to the company but I can't talk to anyone who can give me an answer as when they come back to finish the job and remove the concrete slabs from already ruined lawn. I am so frustrated with them..... Update: Finally the crew showed up and finished the work in three days! All in all, they did a nice job at the end. They also removed all the concrete slabs and repaired the lawn in the backyard. Gregg thank you for coming by multiple times and making sure everything is done to our satisfaction. I can raise your rating now!