Kyle in North Vancouver

Update; Since posting this Tony from Taves roofing reached out and was very apologetic and sincere. He explained that he didn't realize that this had happened and offered to personally come by to give us help with anything we needed. He's offered to refund the money and come by to correct any issues from the original techs sloppy work. He's also offered a free gutter cleaning to make up for the trouble. It was very kind of him so I agreed to update this review to reflect this. We'll likely give him an opportunity to correct this experience in the coming weeks when we are available. --- After a few nights of below freezing this winter I had a leak coming from an internal gutter drain joint that was on the overhang of my flat roof. The leak was draining into our house aggressively. At the time I didn’t know the source of the leak so I called Taves for an emergency repair as the rains were forecasted to continue to be heavy for a few days and the volume of water leaking into my house was substantial. The person they sent out took one look, tried to peel up our tar paper and then tried to convince me I would have to replace all of our gutters and our flat roof for a single leak within the joint of the flat drain pipe. I told him it was likely just the joint and asked him to try to repair it. He said all he could do was put down cement around the flat roof gutter to keep water from going into the gutter - I let him try this but within 30 seconds of him finishing the water was pooling over his half built circle dam and I gave up on any hope that he could do anything professionally enough to help me without causing significant damage. I showed him out and asked for a discount since he didn’t really do anything whatsoever and my leak was still happening. He declined but said he’d take $100 off the price of replacing our entire roof. Clearly this is a high pressure sales technique he has been taught by his employer. I told him no, paid him his $250 and went to work removing his concrete which was now all over my roof. Once I finished cleaning up his mess I then began fixing the drain myself. After about an hour, I was drenched from the rain but I had reconnected the joint, tightened the fasteners and the leak was fixed, easy as that. In retrospect I should have told him I wasn’t paying a dime. I’m actually quite offended by the level of service and this companies technique of using emergency situations as a high pressure sales opportunity. I will never do business with them again.