It was a rainy day when this company came to move my furniture. The owner refused to use the drop sheet to cover the floor, the crew did not remove their wet shoes and made the floor all muddy and wet. They used the trolley to move my sofa and love seat, leaving many scratch marks on my hard wood floor. They even dropped and scratched my leather sofa on their moving truck. Although the owner promised to wrap the sofa and love seat before he came but they did not. After they moved the furniture from my house, they went to my son's house to move my son's furniture, they made a mess on his floor and he had to hire a cleaning company to clean it. They made 2 big scratches on the night table and headboard. When we told the owner, he blamed it's our fault for not wrapping it well instead of admitting that they did not move the furniture carefully. Was it supposed the movers" job to wrap the furniture instead of us? Even we wrapped with protective wrap, they scraped it off. When I called him, he cut my line and even blocked my phone number. When I talked about my bad experience with my realtor, she said she also had a very bad experience with this company a few years ago. She said the owner hired untrained worker and he pulled the sofa leaving a 16 inches long scratch marks on the floor. She also said that they refused to use the drop sheets to cover the floor. I saw there were a whole pile of drop sheets on the truck but the owner saved the trouble and cleaning money and refused to use drop sheets. I had to use my own towel for them to wipe their dirty shoes. I had never experienced such a bad moving company before. H even asked for lunches and 10% tips. Beware and stay away from this company.
- Approximate cost of services:
- $700.00