HS guy

I needed a dishwasher installed so I called this company only because I was not able to get someone sooner. Sam told me on the phone he would be there between 3-6, he wasn’t there yet at 6:20, he texted me saying he would be there at 6:30, he finally arrived at 6:45. Right from the beginning of the installation it seemed as though he didn’t have much experience in installing dishwashers. We were there for about 2 1/2 hours and the job was not even half completed. At one point he tried to interchange a part from the old dishwater and use it for the new dishwasher which I immediately told him I was not comfortable with, as it would void the warrant for the new dishwasher. He did not have the parts that were required to do the job, after he spent about 15 minutes rummaging through his vehicle trying to find what he needed. After he tried loosening the water connection line to attach a new hose, he apparently was not able to do that and it caused it to leak all over the bottom of the interior kitchen cabinet and into the floor, requiring an additional expense for me for a plumber to fix that. We both finally agreed on a discounted price for the service call that was not completed. I will NEVER this company again.

I had an underground leak from the valve on the driveway. Steve from Dr Rooter called me within 5 minutes of my service request. When he arrived the next day to look at the problem, he explained the repair process to me thoroughly. I was impressed with his responsiveness and I appreciated him doing the job in a timely fashion as he promised. I signed him up to the required repair the next week. During the job we had a couple minor issues but his employee, Igor, was great and came back the next morning to address the minor issues. Thanks to Steve and Igor, great job. I would highly recommend them.