Julie in Kitchener

Update March 22nd: I would like to update that 'the top levels of Head Office" have allowed us to use the full credit towards our purchase and have apologised. Thank you Head Office for making things right. Review from March 21st: Like the others, we too were deceived about the Goeman's GSPP 4 Year extended warranty, but it is the way Goeman's dismissively handled the situation that disturbs me. First, the salesperson who sold us our fridge in 2012 implicitly told us the price of the warranty could be used on ANYTHING in the store at the end of the warranty period (fast forward to now), making it essentially free if it was not used. We'd be stupid not to get it, right? My husband and I both remember asking the salesperson to confirm the full credit several times as we are not the sort to waste money on extra warranties. Secondly, the GSSP documentation at the time of purchase was also misleading in not fully disclosing the 25% price limit upfront, but rather had this very important fact buried in the terms. This has since been updated, I believe to comply with the Canadian Code of Advertising Standards. Thirdly, when we brought this up in store last week (we were looking to use our in-store credit on a vacuum), an employee looked up the salesperson's name who sold us the warranty and then told us there was a reason he was no longer an employee at Goemans, insinuating this employee was notorious for deceiving customers. When I reached out to Goemans with these facts, I was shocked at how dismissive they were. They basically just referred me to the current GSSP documentation, clearly not having read my email. Again I asked for a response to my actual issues andwas told "I do apologize on behalf of the salesperson (currently no longer with our company) and the miscommunication of the program to you during the original purchase 5 years ago. Further discounting is not possible with our current system setup under the rules of the plan. All customers redeeming their plan have the same rules and guidelines that are being followed." I was not asking for a discount. I was asking for my full credit to be applied towards the purchase of a vacuum. While I appreciate that purchasers must follow rules and guidelines, Goemans does not take responsibility when its employees and documentation does not meet "rules and regulations" essentially making a mockery of the founders mission statement: "Character Matters. All of our actions are driven by our unwavering commitment to our core principles of knowledge, integrity, and respect." All this, to save $146.75.