Peter in Toronto

We had some damage done to a shared wall during neighbour's renovations when they didn't secure their roof rebuild and water came in, causing bubbling and cracking of paint. Needed to have the damaged paint removed safely as it was tested and found to contain lead. A fellow named Mark came with his crew and covered the floor and various surfaces with plastic and sealed off doorways to allow a negative air pressure fan to contain the dust and allow it to vent outside. It was tricky as we still needed to stay in the house during the work and we were able to work around it. They gave great advice about how long to stay out of the affected area until the scrubbers have cleaned the air well enough and did a great job afterwards with the cleanup! They even found a bit of mold under some trimming and baseboards that were removed and applied some anti-mold materials to those areas as well. I was able to call and email them with questions during the work which happened over 3 days and they were always very friendly and informative! Thanks for the great work!

We had issues with our flat roof with water ponding on it and resulting in leaks. We had temporary work done to fix it, and Mr. Roof Repair said that we'd need a permanent solution - to rebuild the roof. On Oct. 24 2017 we sent a deposit of over $2800 and final payment of over $11,400 (total over $14,000) to completely rebuild our flat roof. In February of this year our neighbour was renovating their home adding a third floor, and I was able to get access to our roof and discovered that the flat roof that was just rebuilt because of a ponding water issue has water ponding on it. I sent photos to Mr. Roof Repair showing the issue and told them their work should still be under warranty. In fact, I have photos from googlemaps satellite images that shows the problem was there almost immediately after the roof rebuild. After numerous more emails and phone calls, they kept denying that ponding water is an issue that needs to be addressed (even though it was the reason that required our roof to be rebuilt at a cost of over $14,000, and is listed as one of the roofing issues when looking for a roofer on Homestars) They claimed my photos were not good enough evidence that there was a problem and that I needed to book an assessment that would cost $200 for them to come look at the problem (for an issue that would supposedly be under their "guarantee" of workmanship!) I called their bluff at trying to scare me off with another bill and booked a time for them to come. I also booked another contractor to come the same day to get a second opinion (he did it for FREE). Mr. Roof Repair's team ended up coming at the same time so I had two sets of people looking at the problem. The other contractor was surprised that this problem came up after only a couple years since the rebuild and said the slope was not built properly and the end of the roof was not tied into the fascia properly, which was causing the ponding issue. He stayed with me for almost an hour going over every part of my roof and all the concerns I raised regarding my neighbour's adjoining work. Mr Roof Repair's team was there for about 10 minutes, seemed nervous and made some half-hearted attempt at belittling the ponding issue, then left. Mr. Roof Repair, did NOT send me the promised assessment! They are completely ignoring my issue and just want me to go away. A few months later after considering my options, I contacted them one final time to ask them to address my problem and after two more e-mails and over a week, there is still no response from them. While they used to have a good rating on Homestars, they are NOT the same company they used to be. They did claim a change in management and it seems all they want to do is take your money, and even after doing terrible work on an expensive job, will do everything they can to avoid paying for their mistakes. I will not let them get away with this and will take absolutely every step needed to have this issue fixed.

I asked a neighbour about the work they had done on their roof and they pointed me to Coverall Roofing for their speed, professionalism and attention to detail and the fact that a couple others in our neighborhood also recommended them. I needed a complete overhaul of the front half of the roof, new plywood on the deck, shingles, etc. I got a quote and it was very competitive with a top-ranked roofer that I used in the past, but wanted to give Coverall a try to diversify my options and know what else is out there. The weather was still on the chilly side in late March, but they came and started in the morning as I was leaving for work, and by the time I came back the work was done! Not only that, but the property was cleaned up so well you wouldn't have known that I had the entire roof ripped off earlier in the day! Very impressed with how quickly the work was done and happy that they got it done at the first break of weather above freezing and before the spring rains came! I also want to note about that attention to detail... even though the work initially quoted for was completed, they noticed an issue with the flashing around my chimney that was not properly handled by a previous contractor and came back a couple days later to fix it. Without this extra bit of work, there was a potential path for water to get in. It's this sort of attention that really made me feel like they cared about the integrity of my house as much as me. Excellent work and I would highly recommend Coverall Roofing!