Very dis-appointed with the companies customer service,had heat pump diagnosed,no follow up for repair that was recommended,had another company repair it and it was not what this company diagnosed.I feel the diagnostic fee should be refunded.
- Approximate cost of services:
- $101.00
- Company Response
All fees have been refunded as discussed on the phone per our 100% Satisfaction Guarantee. Please contact me if we can be of service to you in the future.
SteveHello.
I am sorry that we have not met your expectations.
We have been in business for 30 years and always aim for an excellent customer experience. Our Service Technicians are all very experienced and highly trained.
That being said, we offer a 100% satisfaction guarantee on all of our work.
Please contact me at the office to arrange a full refund for the diagnostic charge.
Thank you for the opportunity and feel free to contact us in the future if your heat pump fails again should you require our services.Steve Charmley
General Manager
905-683-4477