Based upon information on their web page that they could humanely remove rowdy raccoons I phoned them ... 6 weeks ago. After the fact I find out that under an antiquated trapping law, they cannot live trap raccoons on your roof. I have a raccoon who has removed 80' of shingles from my roof and then returned weeks later to remove the repair. Ceilings are damp and leaking for 6 weeks. They were paid up front and they put a one way exit leaving my attic for the raccoon and finally wire meshed the exit closed but when the animal returned and destroyed my roof again they informed me they can only trap the raccoon if the critter is still in the attic. Maybe I need to invite the raccoon back into my attic so they can trap it. Their final statement to me was, "Raccoons are part of our neighborhoods now." Fair enough, but when they get a little crazy, can we do nothing? They need to post on their website that they cannot remove raccoons from the outside of a home. Right now I am in limbo. When I phoned them for help the third time, I could tell from their collective responses that my need as a home owner came in second to the well being of a crazed raccoon. That is not right. We need a little balance here me thinks. So far $450 to them, $580 for tree trim, $500 to roofer with another $1000 in future for final repair and 6 hours on the phone with government agencies, SPCA etc. As of now I still have a temporary fix on the roof hoping the raccoon will not return and praying for no rain ... I will add I have total respect for the young man who came here and did the initial work. This is not on him. It is on the misleading advertising of the company and on the lousy law that will not allow a sick and disturbed raccoon to be humanely live trapped and sent to Critter Care for either treatment or to be humanely euthanized.
- Approximate cost of services:
- $450.00
- Company Response
Hello Mr.Donaldson, When we last spoke, we told you that there may be different reasons why a raccoon will do roof damage trying to regain entry into your attic, and there may be measures that could be taken to help keep raccoons from being able to climb up on your roof, but that would take some additional steps to determine. We did stop by the same day you called us when you became aware of additional damage that was weeks following our initial removal process. You had then told us you were awaiting a visit from wildlife conservation officers to identify the need to try live capturing a sick raccoon. We will have a field supervisor call and arrange to stop by and review your current situation. Randy Celinski, Owner / President, Awarded Best Of HomeStars 2016 & 2017 & 2018