Lee in Toronto

I fully recommend Gotcha Wildlife as a trustworthy, responsive, and transparent company. They were effective in resolving our urgent animal problem(s), and were highly professional in their manner. Gotcha Wildlife took a problem-resolving approach -- irrespective of the number of visits --- and we never had the sense that they were “nickel-and-diming” on each visit (actually, quite the opposite --- they could’ve justifiably charged us more). The Backstory: We woke up in the middle of the night to the scratching sounds of raccoon(s) in our attic. I called Gotcha Wildlife based solely on the positive reviews found on HomeStars. I noted that Ken (as I came to learn his name) was crystal clear about the prices that we would be charged, and also that he treated our issue with urgency. This pricing transparency and sense that my problem was his priority was most appreciated! Ken and his support staff came to our house a couple of hours after our call and performed a thorough scan of our attic and our roof. He diagnosed the problem to be that the raccoons were exploiting various points of weakness in the roof’s solid deck. After installing a grill and a 1-way door, we additionally opted to have screens put on each of our access points. There was no pressure to proceed with this additional work, and the price charged was exactly the amount quoted when we first spoke on the phone. Fast forward to that evening, the raccoon(s) came back and made another hole adjacent to the previous one! Upon calling Ken regarding this unfortunate development the next morning, he came back in the afternoon and fixed that hole and also expanded the grill size. As this second visit was on a Friday, Ken mentioned that he would be available / monitoring emails throughout the weekend if anything else came up. Again, I was most appreciative of being thought of as a priority. The raccoons did end up coming back over the weekend and making a new (3rd) hole!! Ken and his support came back on the Monday and did another thorough review of the attic and patched this newest hole. He added more grill where there were other weak points in the roof. I asked Ken about trapping / releasing and other methods – each of which would mean him selling more of his services to me. I was surprised to hear that his recommendation did not include performing any more chargeable work. His approach was indeed correct -- there have been no more raccoons for the past month! Thank you Ken and team – you really helped us out of a tough spot!

Believing that I required a furnace gas valve replacement, I called Climax Air on Sunday (yesterday) to line up an appointment ASAP. To my surprise, someone by the name of Sam actually picked up the phone and talked me through my request. I requested Monday to meet and he was amenable to this next day time-frame, though he also offered to meet same day if I required. Between my call and our meeting the next day (today), I sent email pictures and specifically asked that he bring a gas valve to our appointment. He agreed and phoned me when he was on his way (and he arrived exactly at the time he said that he would). Upon inspecting my furnace, he let me know that the gas valve replacement was not required and so replacing the one already there would simply cost me money without addressing my underlying concern. He also took the time to provide me with an education on my furnace, and concluded that it was working perfectly -- that no repairs were required! He only charged me the rate for the service call (which was a pre-agreed amount) and an overly modest amount for the time it took him to pick up my requested (but not required) part. Needless to say, one does not always come across this level of integrity when working with a perfect stranger to address home repairs. Sam could have easily installed the unneeded part per my instruction and pointed the finger back at me as the reason for why the work was completed. Based on my interaction with Sam over the past 24 hours, I recommend Climax Air for your consideration.