Paula Donnelly in Calgary

I am disappointed to have to write a less than positive review. I did have the opportunity to speak to the President of the company regarding my concerns and he assured me that there would be follow-up with the staff and that my feedback would provide good learnings for them to improve in the future. First of all, I would like to say that we are very happy with quality of the windows and the installation appears to have been done correctly. Our job was considered a "small" job by Supreme Windows standards as it was only $9200. We had triple pane windows installed in the upper level of our duplex. There were a total of 5 windows replaced. The issues that we encountered: - one day notice that they would be here to install - arrived on April 4 and did not have the correct saw to complete the job due to the abutments around the windows. We signed the contract and paid the deposit on Feb 4 and there were lots of photos ......clearly, required preparation was not completed by someone. -after contacting Dave late on April 4 when I returned from my business trip, he re-scheduled our install to April 8, ensuring that they would arrive prepared to do the job. Nobody had notified him that the job had not been started when I called. But, my credit card had been run for the total bill less the deposit. - April 8, installation was done of 3 windows but an error had been made with one of the two master bedroom windows so the install could not be completed and a new window had to be ordered. This was after the salesman argued with the installation crew that the window was fine but finally conceded that it was not. - April13, Dave had scheduled the appointment for 9 am so we made sure we were ready for the crew to arrive early on this Saturday morning. They called twice to announce there delay.....finally arriving at 10:10 am. The result of all this is that we were disrupted over 3 different days; my husband missed work on 2 days; we lost 5 hours of our Saturday for the final installation; we had to move furniture in our master bedroom 3 times and we lived without blinds for 10 days. All this for 5 windows! Fortunately, we had decided to do upstairs this year and downstairs next year as the total quote was approximately $25,000. I don't think I could have handled the stress of a full house install with this company. No compensation has been made to us for the undue stress and that is fine. I just hope that no other customer has to go through this painful experience.

Rick and David did an awesome job!! The condo mangement company sent them in to top up our attic insulation. They discovered lack of insulation in some walls and jut-out areas of our townhouse which they looked after as well. Time was taken to explain to me what they were doing and why we were so cold last winter! They arrived early, were very professional, treated our home with respect and finished in two hours. When they left, you would never know that a contractor had been in the house.....everything was cleaned up and left as they found it. It was a pleasure.....thank you!