I moved from a small bachelor apartment in Ottawa, Canada to Lansing, US. I chose this company as they offered the lowest minimum weight but will never move with this company ever again no matter the cost. The movers showed up 2 days late for pick-up of my belongings and I was not informed on the planned date until I contacted the company after waiting for 6 hours. Furthermore, the same thing occured for the delivery date although this time I was given a delivery date one week later. On that new scheduled date, I was informed that there were more delays in the delivery and asked to have at least a 24 hour notice so that I may be present to open the door. 3 days later I received a call that they were at my door while I was in a meeting in a neighbouring city for business until 9 pm that night. They did not offer any alternatives or apologies. Finally, I did receive my goods and some were damaged, one of which I have not been able to understand how all the nails have been pulled out. I strongly discourage anyone from using this company. Very unprofessional business that do not care about their customers.
- Approximate cost of services:
- $1,300.00
- Company Response
Our company originally quoted this customer on 2000 lbs. As per his request, we re-quoted him on 1000 lbs. We remained in contact with him throughout his move through e-mails and telephone calls. We advised its a consolidated moving service not expedited service (next day delivery for additonal $$$) which customer did not accept. We deliver the shipments when we have a full truck leaving towards the final destination point. We give our customers as much notification as possible but our truck was delayed on all shipments to the United States as we cannot help that there was a delays at the border when entering and hurricane in effect at that time. We do apologize for the delay in your shipment.