Solutions Electrical

Great service from Dave & co. With Solutions Electrical you know they will always do it right the first time. My go to for any electrical work that needs to be done.

Exterior outlet wasn't working and I thought it needed replacing. It was discovered that the outlet in garage had tripped so just needed resetting. I had no idea that the garage outlet was connected to the one in the patio. I instructed the electrician to replace the exterior outlet anyway. Additionally he checked out the panel to see if work done by another electrician was correct. All of this was done in an efficient and friendly manner. Going forward, I will only use Solutions as I can depend on them to do the best job.

Lights in 3 rooms went out and when I flipped the breaker, there were sparks. I called Solutions as I already had scheduled a service with them and had been happy with their service before. Dave was at my house the same day to check safety and suggested that rather than spend a whole day on one circuit we should book their flat rate, 2-person "test and troubleshoot" to catch any other problems. Dave, and the work he has done for us in the past, is the only reason why this review has a 2.

T&T day arrives and I have a list of all the electrical units in the house to make it easy for them to catch it all. The 2nd person was clearly an apprentice and Dave had to break from his work to answer questions about what was in the truck, or instruct him to take off his boots before walking on my carpet. Part of the service is replacing all the outlets and switches, which was great, but my toddler has been finding wire casings and copper bits every day since they left.

When all was said and done, after going 1.5hrs over time at $155/hr), Dave showed me the breaker box map they had on the laptop and broke the news that I would need to rewire the main floor. He did not label the breaker box because it would all have to change anyway, but insisted I would get a full report within a few days.

The next day, I received an estimate for $12600 to rewire the entire main floor. When I emailed to ask questions, I did not get a reply. It is now 12 business days later, and I do not have a report (or anything besides $100 worth of hardware). I had to come up with a band aid solution to get lights back in those 3 rooms in the meantime.

Accounting has been forwarding my emails to sales, and sales didn't reply for a week, called and left a message with my spouse, and then gave me excuses as to why I didn't get the report on time. When I spoke to sales on Monday I was promised the report of their T&T findings along with a map so that I can label my breaker box until we can get the rewiring done "by Wednesday" or "by the end of the week definitely". It is end of day Wednesday as I write this...

Solutions has previously done electrical work for us and our son and it has been exceptional from start to finish. Frank came with Manny, an apprentice, learning the trade. While they worked, Frank explained things to Manny as they were working. I would not hesitate to hire Frank and his team again for any electrical work. Better to be safe than sorry!
All the best, Frank.

Bev. Szabo

Just wanted to take a moment to write a quick review of my recent experience with a recent electrical issue, for which I feel fortunate that I was able to connect with Solutions Electrical.

I had been having an issue with one of the breakers in my panel and after calling Solutions electrical I was able to co-ordinate a day and an exact time at which I could expect an electrician to show up. Additionally I was provided all details related to potential costs including requisition of a small deposit on the job – I gather sadly needed from experiences of people booking service and then not being around for the service call. I was additionally provided with details of the hourly labour charge should the 2 hour minimum charge not cover the repair.

Long story short, two very efficient young lads showed up on time and the one lad who actually diagnosed and resolved the issue was professional, efficient and also very willing to answer questions that I had about the panel. A quick switch out of the impacted breaker in addition to cutting back some of the wire in the panel and all was done well under an hour, though I by no means felt that I was being rushed to have the job finished.

Each and every person that I dealt with at Solutions Electrical was friendly, professional and very respectable and I would not hesitate to either recommend them or reach out by phone to call them again for any electrical services that I might need in the future.

Also wanted to personally thank Sue in accounting, my interactions with her to finally make payment on my invoice provisioned me with a great sense of how ethical Solutions Electrical is, which for me is key to everything.
Thank you for resolving the issue with my breaker/panel.

Best regards,
Katelin

I have dealt with many contractors for issues and Reno’s over the years with a few bad experiences. Not this time....I found my new electrical company!
I had a thorough and friendly upfront discussion with Frank, it was a small job but he treated it and me with respect and explained worse case scenario on costs and sent an upfront quote so I could decide with full info...and he helped troubleshoot over the phone at no charge. They have my future business, for sure!

Solutions electrical company was prompt, professional and they did a very job. I would highly recommend this company. They gave a fair estimate (unlike many others on HomeStars) and charged me based on the job done not a cent more. I will definitely use their services again when required.

I have used Solutions several times to do work in my home. This time I had them in to run a line for a new AC installation and do put in some pot lights in the front of the house.

Joe and Manny were punctual, very pleasant and efficient at getting the job done.

I trust Solutions to get the job done right at a reasonable costs.

Solutions Electrical rewired my house and then installed separate wiring for a basement apartment. As part of the house rewiring, they installed an outdoor outlet. The outlet did not appear to be working and, in spite of the time since its installation, they sent someone to repair it as part of their guarantee with no cost. They stand behind all their work - you can rely on them!

Probably the best experience I've had with anyone who has done work on my home ever.
Experienced, proficient, friendly, intelligent, polite, excellent, plus good value for the money.
I would not hesitate to use them again and recommend them highly.