I had 16 windows and one patio door installed on June 20th and 25th and while the installation took longer than the 2 consecutive days originally booked the work was good. I found a few problems however in the manufacture of some of the product. A request for a large picture replacement window was registered on June 21st. Three to 4 weeks was mentioned. It is now Sept 9th and still waiting for an ETA on the window and am unable to get any department to commit to a delivery date let alone answer the phone. Have only been able to talk to a customer service rep a couple of times and am now up to calling daily both the warranty dept (suggested by a project coordinator) and the installation dept out of desperation until I get an answer.
The worst customer service I have ever encountered.
- Approximate cost of services:
- $5,000.00
- Company Response
Janet, we apologize for any delays you've faced when trying to rectify your concerns. Please reach out to us through the email address below with further information, i.e. last name on file, or your job number so we may look into this promptly for you.
Kind regards,
1-800-449-3808
info@brockwindows.com
Brock Doors & Windows Ltd.