Whole house window replacement
Had 25+ windows and patio door replaced 4 yrs ago. Had issue with a vinyl strip popping off patio door 2 yrs ago, took forever for them to replace it. Sept /23 same problem, have phoned, e mailed pics, still not fixed/replaced/resolved. TERRIBLE customer service, nothing but excuses, deceit. Product may have a great warranty but just try to get an issue fixed. Stay away, too big to care, just a money grabbing outfit.
- Approximate cost of services:
- $40,000.00
- Company Response
Wendy, we are sorry to hear your experience did not live up to the expectations we set for ourselves. If your concern is still outstanding, kindly submit a claim through our website by visiting brockwindows.com/warranty-coverage or by emailing service@brockwindows.com. We are committed to resolving this with you and we apologize for the inconveniences you've faced.