We purchased New exterior doors for the Front entrance and back patio.
Our order took 4 months (longer than quoted) and when it arrived, not as ordered. Missing major design elements in the side panels and the completely wrong lock. Not to mention there were small scratches in the back door. We have been told "this is not a big deal' and the door company (not Brock) will reach out to us to place the add on features. No timeline, not contact information given.....and certainly no rush on their end to replace the lock, as a week later we still wait and no one can answer us on this resolution. Their whole communication has ONLY been about payment. Our project coordinator (Nicole) informed us that until we make our final payment, they will not service these issues. Funny? payment matters to you just as much as my receiving the quality and complete order for my home does to me. Save your self a hardship and look elsewhere. Your home is your investment, go with someone who will support that customer experience !!
- Approximate cost of services:
- $1,667,900.00
- Company Response
We are sorry to hear your experience has not lived up to the expectations we set for ourselves. If your concern is still outstanding, kindly submit a claim through our website by visiting brockwindows.com/warranty-coverage or by emailing service@brockwindows.com. We are committed to resolving this with you and we apologize for the inconveniences you've faced.