I had Brock Windows and Doors install 2 sets of patio doors on my house. Unfortunately, I've encountered service problems with the company since the day I agreed to use them...
1 - Price they originally quoted was not honored, and they came back asking for more money.
2 - I was told the doors would take 3 weeks to make, they actually took 5
3 - After the first rainfall, one of the two doors began leaking. I called in to get someone out ASAP. The sales person simply directed me to the service center hotline, when I called there they were completely indifferent, had no sense of urgency, and it has now been 4 days without a response.
I would highly recommend NOT using this company. The doors are nice, and for the most part installed properly (except for the leak) But, they do not fullfill their service guarantees in any way shape or form.
- Approximate cost of services:
- $6,200.00