Brock Doors and Windows have been an excellent company to deal with. We originally ordered a "replacement door" instead of a complete new door system. We weren't happy with how it turned out, and Brock credited us the entire cost (materials and installation) towards the cost to buy a complete new door and frame. This whole process resulted in a lot of back-and-forth so I can certainly speak about their customer service. The new door is lovely.
Mike (from the McCowan sales centre) was always quick to reply, was happy to correspond via text message, and kept on top of the whole project.
For both installations, Brock gave me a date several weeks in advance and showed up at 9am on that exact date ready to complete the job.
Everyone was agreeable, friendly, and organized. I will absolutely call Brock again when I replace the windows on my home.
- Approximate cost of services:
- $6,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Sarah!! This is such a wonderful review, thank you so much!! Mostly, thank you for acknowledging our teams efforts to make sure that you were happy with the end result!! We really appreciate the acknowledgement & will be sure to let everyone who helped make this right for you know what a great job they did!!