Brock Doors & Windows Ltd.

Windows & Doors Installation & Service
Brampton ON L6T 4X6
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HomeStars  >  Windows & Doors Installation & Service in Concord  >  Brock Doors & Windows Ltd.  >  10 Window Install and Rebate PRogram
Chris in Pickering
Chris in Pickering
1 review Pickering, ON
6/10

10 Window Install and Rebate PRogram

Had ordered windows June 2. Waited to here back after they measured for the windows. When I called the representative that emailed me they no longer worked for the company and had me leave a voicemail with someone else. After 2 weeks and no response I called again and was told to call someone else again and left a message. After another 2 weeks the same thing. I ended up calling the sales representative and he was able to get someone to call me the next day and set up an appointment for the window install. We scheduled the install for Octn15 and 16 and the install was exemplary. The 2 gentlemen that did the install were neat and tidy and very friendly. The unfortunate part is that the people I left messages for finally called me to set up an install date on the 13th of October and never even checked to see that it was already set up. The reason I pushed for the install was to receive the rebate I was promised when I signed up for the windows in June. I was not impressed with their customer service. The sales representative Rick was an amazing help and the 2 gentlemen that did the actual install were amazing too. Just need them to fix their customer service issues.

Approximate cost of services:
$13,500.00
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Company Response

Chris,

We appreciate your honest feedback regarding your experience, however, we would like to apologize for the troubles you encountered throughout your project - it surely does not meet our own expectations for customer satisfaction, and for that we're sorry. We are happy that you did have a pleasant experience with Rick, we know he will truly appreciate hearing so. We will be taking your constructive feedback and relaying it to the team, and if you have any questions or concerns, please do not hesitate to connect with our Reputation Manager Steavi as she would be happy to help.

Regards,
Brock Doors & Windows Ltd.