Met with sales rep who was very knowledgable and provided helpful suggestions for the best windows for our home. We decided to go ahead with the order. We were told the order would take approximately 8-12 weeks...but reality came about 5 months later. We were called with an installation date on 3 different occasions and even confirmed one the week before and all 3 times the installers did not show. We were told there was some sort of miscommunication and they apologized for any inconvenience. What they failed to understand is that we moved all our furniture having to put it all back and took time off work all three times. They team who installed the windows were fantastic. They worked quickly, did a good job, cleaned up after themselves and did a final inspection after the installation. We were very happy with our new windows despite the miscommunication/disorganization of the installation dates.
- Approximate cost of services:
- $11,000.00
- Company Response
Hi Victor,
Thank you for your honest and constructive feedback. We'd like to extend an apology for any unexpected delays or cancellations throughout your project. This is something we certainly do understand is inconveniencing our clients, but at times it is unavoidable and for that we're sorry. We are happy however to hear that you found your appointed Sales Representative, as well as your Installation Crew to be knowledgable & efficient.
Regards,
Brock Doors & Windows Ltd.