Brock Doors & Windows Ltd.

We had a front door with storm plus a side door installed in September '09. One year later we had to have the doors reinstalled as they were not closing properly. The big problem though is that we have had bubbling of the paint (which was baked on at the factory). This is due to the fact that we face west and there is a great deal of heat buildup between the glass storm door and the steel door. This situation never occurred to us when we ordered the door and the salesman never told us that this would happen. Obviously, had we been told we would not have ordered the storm door. The solution by Brock has been somewhat vague. Suggestions by technicians were of the "you could try this" sort of option. They didn't seem to have an engineered solution - just "well you could put a vent in". You would think that we were the only people who have bought a door from them who face west! It didn't occur to us that this would happen when we bought the doors because our previous door was wood and of course it absorbed the heat. The whole thing is quite unsatisfactory. The only thing that Brock provided was two vials of paint that we could touch up the finish. I also have received quite a nasty phone call from the salesman on the situation. A month ago I sent a letter to the president with copies of the emails I've sent and pictures of the door. To date I have not received a response.

All in all we are not happy with the way that Brock has handled the situation and would never recommend them to anyone else.